You can request deletion yourself from the reserved area, without contacting support.
Your subscription stops right away and you will not be charged for further renewals. For a grace period you keep signing in read-only: you can browse patients and visits and download reports that are already prepared, but not create, edit or send them. The exact date access closes is shown when you make the request and stays in your profile until then.
Until that date you can cancel the request from your profile and full access returns. The subscription does not come back on its own: you subscribe again from the “Your plan” page.
If you have lost access to your account, write to us from the email address associated with it: we will verify your identity before proceeding.
The account and data that are no longer required will be deleted or anonymised. Data that must be retained to comply with legal, accounting or healthcare obligations will be restricted and kept only for the applicable period: closing access does not immediately erase clinical documentation, which remains subject to the applicable retention terms.